Shipping, Exchanges, & Returns
Read the Lilly Grace exchange and return policy before you order to ensure you get the items you need without any needless delays. We go the extra mile to make sure our customers are delighted with their purchases. When you understand the policy for returns, you can purchase with confidence, knowing what to do if something doesn’t fit.
SHOULD YOU NEED ANY HELP WITH THIS POLICY, CALL US OR SEND A MESSAGE THROUGH OUR CONTACT PAGE. PLEASE HAVE YOUR ORDER NUMBER READY AND ENTER IT WHEN PROMPTED. OUR GUIDELINES FOR RETURNS AND EXCHANGES INCLUDE:
- Online Returns must be submitted within 14 Days
- Damaged Items Must Be Reported Within Three Days of Delivery
- Returned Items Must Be Unworn and Unwashed, With the Tags Still Attached
- The Purchases of Sale Items, Jewelry, Hats, and Gift Cards Are Final
Shipping and In-Store Pick upOrders are prepared within 24 hours of your order during our normal business hours and shipped out before 4:00 PM EST . We may use USPS, UPS Ground or UPS Expedited. In-Store pick-up is available for free and we offer same-day curbside pick-up if your order is received before 4:00 PM EST. There are parking spaces available in front and sides of the building. You can call (904) 789-7474 during our normal business hours if needed. Our address is 2026 Hendricks Avenue Jacksonville, FL 32207